Privacy Policy

1. Introduction

London Language Academy ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (londonlanguageacademy.com) or engage with our services.

This policy is designed to meet our obligations under the UK GDPR and the Data Protection Act 2018.

2. Data Controller

The data controller for your personal information is:

3. Data We Collect

We may collect the following personal data:

• First and last name
• Email address and phone number
• Enquiry and message content
• Language preferences and areas of interest
• Level test results
• Website usage data (via cookies)

4. How We Use Your Data

We use your personal data for the following purposes:

• Responding to your contact enquiries
• Course enrolment and administration
• Sending information about our services and events (where you have given consent)
• Improving our website and services
• Complying with our legal obligations

5. Legal Basis for Processing

Our legal basis for processing your data includes:

• Contract: Processing necessary to provide our services to you
• Legitimate interests: Improving our website and service quality
• Consent: For marketing communications where you have explicitly agreed
• Legal obligation: Where we are required to process data by law

6. Data Retention

We retain contact form data for 2 years after your enquiry is resolved. Student enrolment data is kept for 7 years in line with legal requirements.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Restrict how we process your data
• Data portability
• Object to processing

To exercise any of these rights, email us at info@londonlanguageacademy.net. We will respond within 30 days.

8. Third-Party Sharing

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared only:

• Where required by law
• With trusted service providers necessary to deliver our services (e.g. Supabase for data storage)

9. Right to Complain

If you have concerns about how we handle your data, we encourage you to contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk

10. Policy Updates

We may update this policy from time to time. We will notify you of any significant changes. The current version is always available on this page.